The Altoona Police Department proudly serves a community of nearly 16,000 residents plus many more who work, visit and play in our community. Altoona is located in eastern Polk County near Des Moines, and adjacent to Interstate 80. Our department is comprised of 26 sworn officers, 8 reserve officers and 3 civilian staff who are well-trained and experienced in protecting citizens and property, preventing crime, enforcing laws, and maintaining order.
The Altoona Police Department will work in partnership with the community to reduce the fear and incidence of crime, to enhance the quality of life, and to render the highest standards and ethics of professional law enforcement.
POLICE, FIRE, OR MEDICAL EMERGENCY: 9-1-1
Non-emergency calls (515) 967-5132 (press 1) and police administration (press 3)
How do I obtain a copy of a police record?
For records requests, contact the Records Division of the Police Department at (515) 967-5132 (press 3 when prompted) or come by the Police Department (700 1st Ave South) between 7:30 AM and 4:30 PM, Monday through Friday. It is recommended to call in advance to verify a report is completed and available. Printed case reports are $5.00 (cash or check). Should you need other media (video, photos, etc.), the cost varies. Call for details.
Does the Altoona Police Department provide non-criminal fingerprinting services?
Yes, but by appointment only. In general, appointments are set during regular lobby hours, Monday – Friday (7:30 A.M. to 4:30 P.M.). The fee for fingerprinting is $20.00 per person (for up to 3 cards; $10 per additional card). We ask that you fill-out your fingerprint card(s) prior to arriving for your appointment. If you were not given fingerprint cards to bring with you, we can provide them. Call us at (515) 967-5132 (press 3 when prompted) to reach our administrative clerks.
Is it possible to have criminal background checks on my employees?
No, not at the Altoona Police Department. If you or your employer need a criminal background check completed, state law allows only the Division of Criminal Investigation to do this for you. You may access the DCI website here for more information.
If my keys are locked in my vehicle, can the Altoona Police open my vehicle for me?
Unless there is a public safety, health, or traffic issue, the Altoona Police Department does not, in general, offer lock-out services.
I am going on vacation. Can the police check my home from time to time while I am gone?
Yes! Stop by the police department and fill-out a Vacation House Check form. We’ll put you on our special watch list. Or you can call us and we’ll complete the form over the phone. (515) 967-5132 (press 3)
Are there any services available if I am the victim of crime?
Yes, there are a number of services available. Polk County Crisis and Advocacy Service may be able to help. For more information you can access their website by clicking here.
Also, if you are the victim or witness of a crime committed by an alien who is incarcerated, you can sign up to be notified by Homeland Security Investigations (HSI) and US Immigration and Enforcement (ICE) when the criminal alien is released from custody. To learn about the program, other services, or to sign-up, click here.
If you are the victim of identity theft or other consumer fraud, there are a number of resources available from the website of the Federal Trade Commission. Their website is here.
How do I apply to become a police officer?
If you’re interested in law enforcement and would like to apply to become a certified peace officer with the City of Altoona, watch this site. We will announce when there are openings and when we can accept applications. Sorry, but we do not accept unsolicited applications.