WATER, SEWER, STORM WATER, RECYLCING & TRASH
New residents moving into the City of Altoona need to contact City Hall and give them details, dates, names, addresses, social security number and phone number at the time of starting service. The city requires $100.00 deposit. The deposit will be held and if the customer receives no delinquent water bill during the first calendar then the $100.00 will be credited to the customer’s account after one year. If you move out within the first year, or have a deposit on file, it will be applied to your final water bill.
The City of Altoona requires at least 24 hour notice during to have water turned on or off. The City does not typically turn water on or off during the weekend or after hours unless there is an emergency situation.
City Hall is open Monday – Friday 8:00 – 4:30pm. Contact the Utility Billing Clerk at 515-967-5136 with questions or concerns.
PAY YOUR ALTOONA UTILITY BILL ONLINE – NOW AVAILABLE
The City of Altoona is pleased to announce the availability of paying your utility bills online. We have partnered with Municipal Online Payments to bring this option to our residents. You may access the online payments website from our website www.altoona-iowa.com. You may also access the website directly at https://www.municipalonlinepayments.com/altoonaia.
Once you have accessed the website, you can make a one-time payment (called Quick Pay), or set up a Member Account with a unique user name and password. For either option, you will need to know your utility account number (with the dashes) that is found on your bill, AND your last payment amount. If you choose to set up a Member Account, you can view past consumption and payment history, and store your credit card information on the secure site for future payments. You only need to put in your utility account number and last payment amount the first time you set up a Member Account, but you will need it each time if you choose the Quick Pay option.
Our online service provider will assess a separate charge of $1.25 for each online transaction that is made. This fee is retained by the service provider, and is not paid to the City of Altoona.
If you have any questions regarding online payments, please call 515-967-5136.
LOCAL TELEPHONE PROVIDERS
Century Link (formerly Qwest Communications), Windstream (formerly Iowa Telecom) and Mediacom provide the land line services for businesses and residents of the City of Altoona.
|Order Phone Service||1-877-720-3428|
|Billing & General Customer Service||1-800-491-0118|
|Transfer or move service||1-877-837-5738|
|Sales & Billing||1-877-744-4416|
|24-Hour Repair & Phone Service||1-800-954-1211|
|Customers may call:|
|Internet Technical Support||1-866-445-0978|
|Customers may call||1-855-633-4226|
ELECTRIC & GAS
MidAmerican Energy provides electric and gas services for the City of Altoona.
|Emergency – Gas Leak||1-800-595-5325|
|Power Outage/Wires Down:||1-800-799-4443|