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PAY YOUR UTILITY BILL – COVID-19 Emergency Update

PAY YOUR UTILITY BILL – COVID-19 Emergency UpdateMay 9, 2019

All City buildings are closed to the public due to the Covid-19 pandemic. City employees are still working while offices are closed and can be reached by phone or email. Water bills are still due by 4:30 on the 3rd of every month.

Water payments can be made the following ways:

– Cash or check payments can be made at Hy-Vee customer service counter until 3 pm on the 3rd of every month.

– Cash, check, or money order payments can be dropped in the 24-hour payment drop box at City Hall. The drop box is located in the center island in front of City Hall. Payments can be dropped from either side of the box. Envelopes are provided in the box; please do not lick the envelopes. Please tuck the envelope flap inside. If your check and envelope are separated, staff will still be able to apply your payment to your bill.

– Payments can be made online with a debit or credit card for a $1.25 fee. You will need your account number and last payment amount. https://www.municipalonlinepayments.com/altoonaia 

– Payments can be made by phone for $1.25 fee at 833-271-0804. You will need your account number and address.

– You can sign up for Auto Draft for your utility bill to be directly debited from your checking or savings account on due day. You can find the auto draft form here. This form will need to be dropped off in the drop box in front of City Hall with a cancelled check before the end of the month to be effective for the current bill.

Contact the Utility Billing Clerk at 515-967-5136 with questions and concerns.

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Prior to 3-16-2020

WATER PAYMENTS

Payments can be paid to:

    • Altoona City Hall, 407 8th St SE – office hours are 8:00 am – 4:30 pm – Monday – Friday.
    • Night deposit drop box, behind Altoona City Hall, 407 8th St SE – box is emptied each morning.
    • Hy-Vee Food Stores, Customer Service Dept. – accepts payments from the 15th of the month to the 3rd of the month, but NOT after the 3rd.
    • Automatic Payment – deducted from your checking or savings account comes out on the due date each month. – You will receive a one-time $5.00 credit on your next bill for signing up on the automatic plan. Contact City Hall to get signed up!
    • Pay By Phone– 833-271-0804- You will need your utility account number and address to make this transaction. You can pay with a Visa or Mastercard. There will be a $1.25 for each transaction made through the Interactive Voice Response system. This fee is retained by the service provider, and is not paid to the City of Altoona.
    • Online Payment – see below

Water bills are due by 4:30 on the 3rd of every month.

PAY YOUR ALTOONA UTILITY BILL ONLINE – AVAILABLE

The City of Altoona is pleased to announce the availability of paying your utility bills online. We have partnered with Municipal Online Payments to bring this option to our residents. You may access the online payments website from our website www.altoona-iowa.com. You may also access the website directly at https://www.municipalonlinepayments.com/altoonaia.

Once you have accessed the website, you can make a one-time payment (called Quick Pay), or set up a Member Account with a unique user name and password. For either option, you will need to know your utility account number (with the dashes) that is found on your bill, AND your last payment amount. If you choose to set up a Member Account, you can view past consumption and payment history, and store your credit card information on the secure site for future payments. You only need to put in your utility account number and last payment amount the first time you set up a Member Account, but you will need it each time if you choose the Quick Pay option.

Our online service provider will assess a separate charge of $1.25 for each online transaction that is made. This fee is retained by the service provider, and is not paid to the City of Altoona.

Contact the Utility Billing Clerk at 515-967-5136 with questions and concerns.

Delinquent Water Bills:

  • Water bills are mailed out on the 15th of the month, and due at the end of business (4:30 p.m.) on the 3rd day of the month. If the the 3rd of month falls on the weekend or holiday, the bills are due by 3:00 p.m. the next business day. Billing period is the month prior to the bills. Example: January 15th bills are for water/sewer used from the middle of November to the middle of December.
  • A ten percent (10%) late penalty is applied at the end of the day on the 3rd of the month. If the 3rd of month falls on the weekend or holiday, the ten percent (10%) late penalty is applied at 3:01 p.m. on the next business day.
  • RED TAGS are delivered and a $10.00 service fee assessed if the bill is not paid in full within 23 days of billing date.
  • Service disconnected if the bill is not paid in full within 25 days of billing date. Altoona Municipal Code Section 98.12.
  • A fee of $25.00 during work hours (8:00 am to 4:30 pm) and after hours $75.00 (after hours, for health emergency only) will be required and the total bill paid in full prior to turning service back on.
  • A $15.00 fee is charged for all checks not honored by the bank.
  • If the 3rd day of the month falls on a weekend or a holiday, the due date will be 10:30 am on the next business day after the 3rd.