Home News

PAYING YOUR UTILITY BILL

PAYING YOUR UTILITY BILLMay 9, 2019

Water bills are still due by 4:30 on the 3rd of every month.

Water payments can be made the following ways:

  • Cash or check payments can be made at Hy-Vee customer service counter until 3 pm on the 3rd of every month.
  • Cash, check, or money order payments can be dropped in the 24-hour payment drop box at City Hall. The drop box is located in the center island in front of City Hall. Payments can be dropped from either side of the box. Envelopes are provided in the box; please do not lick the envelopes. Please tuck the envelope flap inside. If your check and envelope are separated, staff will still be able to apply your payment to your bill.
  • Cash, check, or money order payments can be dropped off at Altoona City Hall located at 900 Venbury Dr., Suite A (Monday – Friday; 8:00am – 4:30pm except when closed for holidays.)
  • Payments can be made online with a debit or credit card for a $1.25 fee. You will need your account number and last payment amount. https://www.municipalonlinepayments.com/altoonaia 
  • Payments can be made by phone for $1.25 fee at 833-271-0804. You will need your account number and address.
  • You can sign up for Auto Draft for your utility bill to be directly debited from your checking or savings account on due day. You can find the auto draft form here. This form will need to be dropped off in the drop box in front of City Hall with a cancelled check before the end of the month to be effective for the current bill.

Contact the Utility Billing Clerk at 515-967-5136 with questions and concerns.

Delinquent Water Bills:

  • Water bills are mailed out on the 15th of the month, and due at the end of business (4:30 p.m.) on the 3rd day of the month. If the the 3rd of month falls on the weekend or holiday, the bills are due by 3:00 p.m. the next business day. Billing period is the month prior to the bills. Example: January 15th bills are for water/sewer used from the middle of November to the middle of December.
  • A ten percent (10%) late penalty is applied at the end of the day on the 3rd of the month. If the 3rd of month falls on the weekend or holiday, the ten percent (10%) late penalty is applied at 3:01 p.m. on the next business day.
  • RED TAGS are delivered and a $10.00 service fee assessed if the bill is not paid in full within 23 days of billing date.
  • Service disconnected if the bill is not paid in full within 25 days of billing date. Altoona Municipal Code Section 98.12.
  • A fee of $25.00 during work hours (8:00 am to 4:30 pm) and after hours $75.00 (after hours, for health emergency only) will be required and the total bill paid in full prior to turning service back on.
  • A $15.00 fee is charged for all checks not honored by the bank.
  • If the 3rd day of the month falls on a weekend or a holiday, the due date will be 10:30 am on the next business day after the 3rd.