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COVID-19 Information

COVID-19 Information

City Hall is open to the public in a limited capacity, but we have many ways to do business online or over the phone if you would prefer no contact services. Please read below for information on using City services remotely.

City Services:

Water: Water payments are due by 4:30 on the 3rd of every month. For instructions on how to pay your water bill, click here. https://www.altoona-iowa.com/water-payment/

Building Permits: Building permits are still being processed and inspections are still required. All Building Permits can be submitted electronically by emailing building@altoona-iowa.com. Electronic copies of permit applications are located on the Building Department page under “Permit Applications.” Permits can be paid with a credit card over the phone or by check once they have been processed. Inspections can be scheduled by calling 515-957-5128.

Housing: Rental Inspections were suspended temporarily but are now occurring. Please mail or email in your Rental Certificate Applications and you will be contacted to schedule an inspection. We have a 3 month backlog of rental inspections, but no penalties are being charged as long as your application and payment have been turned in on time. Inspections Applications can be emailed to building@altoona-iowa.com.

ROW Permits: Work in ROW Permits are still being processed and are required for any construction taking place in the City ROW. Contact Rachel Rozendaal at rrozendaal@altoona-iowa.com for permit applications. Permits can be paid with a credit card over the phone or by check once they have been processed.

Oversize/Overweight Vehicle Permits: Oversize/Overweight Vehicle Permits, are still being processed. Contact Rachel Rozendaal at rrozendaal@altoona-iowa.com for permit applications.  The Governor’s Proclamation temporarily suspending the need for a Oversize/Overweight permit only applies to vehicles that do not exceed 90,000, do not exceed the maximum axle weight limit determined under the non-primary highway maximum gross weight table in Iowa Code 321.463(6)(b), by more than 12.5%, do not exceed the legal maximum axle weight limit of 20,000 pounds, and comply with posted limits on roads and bridges.  Additionally, the Proclamation only covers loads transporting food, medical supplies, cleaning products, vaccines, antivirals, prescription drugs, protective equipment, other necessary medical assets, agricultural supplies and commodities, and other household goods.  We encourage all oversized and overweight loads that are covered by the exemption to verify that their route choice will support their load.

COVID-19 Press Releases

Media Release COVID-19

Media Release from Mayor Dean O’Connor

04-06-2020 Update Proclamation Governor Reynolds

4-20-2020 Altoona Updated Proclamation of Emergency