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Water Department

Water Department

Emergency AFTER HOURS phone number: 515-967-4464

Water Utility Billing questions, please contact Amy Willem at 515-967-5136 or utilitybilling@altoona-iowa.com

New Residents & Deposit:

New residents moving into the City of Altoona that will require water need to complete a utility application. Click here for the application

Res -Utility-Application
Res -Utility-Application
169.4 KiB

At the time of starting service a $100.00 deposit will be required. The deposit is held on file for a period of 12 monthly payment cycles and then refunded back against the water bill. If you receive a red tag (delinquent water bill) during this time, the deposit will continue to be held until 12 monthly payment cycles have passed without a red tag. If you would move out within the first year, or have a deposit on file, the deposit will be applied to your final water bill.

New business owners that will require water need to complete the commercial utility application. Click here for the commercial utility application

Commercial Utility Application
Commercial Utility Application
130.6 KiB


The City of Altoona bills for water, sewer, garbage and recycling on each monthly bill for residential customers.  Altoona is a member of the Central Iowa Regional Drinking Water Commission.  More information about the organization can be found at www.CIRDWC.com

Water and Sewer Rates:

See attachment below.


Payments can be paid to:

    • Altoona City Hall , 900 Venbury Dr., Ste A, – office hours are 8:00 am – 4:30 pm – Monday – Friday.
    • Night deposit drop box, in the drive lane in front of the building, Altoona City Hall , 900 Venbury Dr., Ste A, – box is emptied each morning.
    • Hy-Vee Food Stores, Customer Service Dept. – accepts payments from the 15th of the month to the 3rd of the month, but NOT after the 3rd .
    • Automatic Payment – deducted from your checking or savings account on the due date each month. – You will receive a one-time $5.00 credit on your next bill for signing up on the automatic plan. Contact City Hall to get signed up!
    • Pay By Phone- 833-271-0804- You will need your utility account number and address to make this transaction. You can pay with a Visa or Mastercard. There will be a $1.25 for each transaction made through the Interactive Voice Response system. This fee is retained by the service provider, and is not paid to the City of Altoona.
    • Online Payment – see below


The City of Altoona is pleased to announce the availability of paying your utility bills online. We have partnered with Municipal Online Payments to bring this option to our residents. You may access the online payments website from our website www.altoona-iowa.com. You may also access the website directly at https://www.municipalonlinepayments.com/altoonaia.

Once you have accessed the website, you can make a one-time payment (called Quick Pay), or set up a Member Account with a unique user name and password. For either option, you will need to know your utility account number (with the dashes) that is found on your bill, AND your last payment amount. If you choose to set up a Member Account, you can view past consumption and payment history, and store your credit card information on the secure site for future payments. You only need to put in your utility account number and last payment amount the first time you set up a Member Account, but you will need it each time if you choose the Quick Pay option.

Our online service provider will assess a separate charge of $1.25 for each online transaction that is made. This fee is retained by the service provider, and is not paid to the City of Altoona.

Contact the Utility Billing Clerk at 515-967-5136 with questions and concerns.

Delinquent Water Bills:

  • Water bills are mailed out on the 15th of the month, and due at the end of business (4:30 p.m.) on the 3rd day of the month. If the the 3rd of month falls on the weekend or holiday, the bills are due by 3:00 p.m. the next business day. Billing period is the month prior to the bills. Example: January 15th bills are for water/sewer used from the middle of November to the middle of December.
  • A ten percent (10%) late penalty is applied at the end of the day on the 3rd of the month. If the 3rd of month falls on the weekend or holiday, the ten percent (10%) late penalty is applied at 3:01 p.m. on the next business day.
  • RED TAGS are delivered and a $10.00 service fee assessed if the bill is not paid in full within 23 days of billing date.
  • Service disconnected if the bill is not paid in full within 25 days of billing date. Altoona Municipal Code Section 98.12.
  • A fee of $25.00 during work hours (8:00 am to 4:30 pm) and after hours $75.00 (after hours, for health emergency only) will be required and the total bill paid in full prior to turning service back on.
  • A $15.00 fee is charged for all checks not honored by the bank.

Service Codes:

WT – Water
SW – Sewer
GB – Garbage
RE – Recycling (state required)
IR – Irrigation
MC – Miscellaneous
SU – Storm Water Utility
TX – Sales/Excise Tax

Reconnect Fee:

If water is shut off, a reconnect fee will be assessed as follows:
$25 (8:00 a.m. – 4:30 p.m.) or $75 (after hours, for health emergency only)
Call the Clerk’s office between 8 a.m. and 4:30 p.m.

Irrigation Meters:

There are irrigation meters available for outside watering usage. This would be an advantage to the home owner who uses large quantities of water from their outside faucet(s).

The cost of the meter is $130.00 for a 3/4-inch meter or $230 for a 1-inch meter, plus plumbing permit fee and is installed by a City employee after the plumbing has been completed. The homeowner may do the plumbing but a plumbing permit is still required. Irrigation meters can be purchased online at www.citizenserve.com/altoona.

Water used is charged at the same rate as your house meter.  However, you are not charged sewer therefore reducing your bill by almost half.


Residents planning to leave for an extended period of time may request to have their water service turned off at the stop box (the street). Upon returning a $25.00 reconnect fee will be charged and garbage ($8.40 each month), recycling ($3.43 each month) and storm water fee ($5.00) billed for the months that the resident was gone. Someone must be at the home when service is restored. Residents may prefer to leave their service on and we bill a minimum billing each month that they are gone and there is no gallons used.

Water Meter Program:

The City of Altoona has an active program for water meter replacement. The meter replacement program is FREE to the homeowner. Currently we are changing out meters with usage of over a million gallons. The old meters are being replaced by VFLEX Water meters, these meters are the newest in technology and will allow the city to read the meter remotely. There is no charge to the homeowner for this meter.


Dripping faucets and whistling or hissing toilets waste water, even when no one is using them! Toilets often have “silent” leaks too. Here’s a handy way to tell:

Carefully take off the top of the toilet tank.
Put 12 drops of red food coloring into the tank.
Wait 15 minutes. If any red dye appears in the toilet bowl, water is leaking from the tank.

The Average American Family of 4 uses 255 gallons of water a day inside the home!

But only a tiny amount (less than 13 gallons) is used for cooking and drinking. Here are some other ways that families use water. The amount used depends on how long the water is turned on, and whether the family uses water-saving appliances, shower heads, toilet tanks and faucets.

SHOWER: 5-10 gallons a minute
BATHROOM SINK: 5-10 gallons a minute
TOILET:    3-7 gallons a flush
DISHWASHER:    5-25 gallons a load
KITCHEN SINK: 4-5 gallons a minute
WASHING MACHINE:    35 gallons a load

Please call 515-967-5136 or e-mail utilitybilling@altoona-iowa.com for any questions on the above information and Kassie will be happy to help you. Thank you.


Water Department Files