Home Resources

Hook Up Utilities

Hook Up Utilities


New residents moving into the City of Altoona need to visit City Hall and complete the utility application to start service.  The city requires $100.00 deposit.  The deposit will be held and if the customer receives no delinquent water bill during the first calendar year then the $100.00 will be credited to the customer’s account.  If you move out within the first year, or have a deposit on file, it will be applied to your final water bill.

The City of Altoona requires at least 24 hour notice during to have water turned on or off.  The City does not typically turn water on or off during the weekend or after hours unless there is an emergency situation.

City Hall is open Monday – Friday 8:00 – 4:30pm.  Contact the Utility Billing Clerk at 515-967-5136 with questions or concerns.

View Altoona Utility Application – Commercial here

View Altoona Utility Application – Residential here

Auto Draft Form


The City of Altoona is pleased to announce the availability of paying your utility bills online. We have partnered with Municipal Online Payments to bring this option to our residents. You may access the online payments website from our website www.altoona-iowa.com. You may also access the website directly at https://www.municipalonlinepayments.com/altoonaia.

Once you have accessed the website, you can make a one-time payment (called Quick Pay), or set up a Member Account with a unique user name and password. For either option, you will need to know your utility account number (with the dashes) that is found on your bill, AND your last payment amount. If you choose to set up a Member Account, you can view past consumption and payment history, and store your credit card information on the secure site for future payments. You only need to put in your utility account number and last payment amount the first time you set up a Member Account, but you will need it each time if you choose the Quick Pay option.

Our online service provider will assess a separate charge of $1.25 for each online transaction that is made. This fee is retained by the service provider, and is not paid to the City of Altoona.

If you have any questions regarding online payments, please call 515-967-5136.


MidAmerican Energy provides electric and gas services for the City of Altoona.

Non-Emergencies 1-888-427-5632
Business Customers 1-800-329-6261
Emergency – Gas Leak 1-800-595-5325
Power Outage/Wires Down: 1-800-799-4443