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Pay My Utility Bill

Pay My Utility Bill

 Water bills are due by 4:30 PM on the 3rd of every month.

Water payments can be made the following ways:

– In person or mailed to Altoona City Hall, 900 Venbury Dr, Ste A, Altoona, IA 50009. Office hours are 8:00 AM – 4:30 PM, Monday – Friday.

– Cash or check payments can be made at Hy-Vee customer service counter until 3 pm on the 3rd of every month.

– Cash, check, or money order payments can be dropped in the 24-hour payment drop box at City Hall. The drop box is located in the center island in front of City Hall. Payments can be dropped from either side of the box. Envelopes are provided in the box; please do not lick the envelopes. Please tuck the envelope flap inside. If your check and envelope are separated, staff will still be able to apply your payment to your bill.

– Payments can be made online with a debit or credit card for a $1.25 fee. You will need your account number and last payment amount. https://www.municipalonlinepayments.com/altoonaia 

– Payments can be made by phone for $1.25 fee at 833-271-0804. You will need your account number and address.

– You can sign up for Auto Draft for your utility bill to be directly debited from your checking or savings account on due day. You can find the auto draft form here. This form will need to be dropped off in the drop box in front of City Hall with a cancelled check before the end of the month to be effective for the current bill.

Contact the Utility Billing Clerk at 515-967-5136 with questions and concerns.